Welcome to Nura Ventures. By accessing or using our website and online store, you agree to these Terms and Conditions. Please read them carefully before using our website or placing an order.

1. General Terms

These Terms and Conditions apply to all visitors, users and customers of the Nura Ventures website and online store.

By using our website, you confirm that you are legally capable of entering into a transaction under applicable South African law.

If you do not agree with these Terms and Conditions, please do not use our website or place an order.

2. About Our Products

Nura Ventures sells a range of consumer products, which may include perfumes and fragrances, jewellery, clothing, accessories and other retail products.

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, specifications and other information displayed on our website are accurate.

However, colours may appear slightly different depending on your device or screen settings.

Product availability may change without notice.

3. Product Information

Customers are responsible for reviewing the product description, available sizes, specifications and other relevant information before placing an order.

For clothing, customers should check the sizing information provided with the product before ordering.

For perfumes and fragrances, customers should review the fragrance description and product information before purchasing.

4. Prices

All prices displayed on our website are in South African Rand (ZAR) unless otherwise stated.

We reserve the right to change prices, promotions and product information at any time. However, changes will not affect an order that has already been accepted and paid for, except where permitted or required by law.

We will make reasonable efforts to ensure that prices displayed on the website are accurate.

5. Orders

Placing an order through our website constitutes an offer to purchase the selected products.

An order is only considered accepted once payment has been successfully received and the order has been confirmed by Nura Ventures.

We reserve the right to decline or cancel an order where there is a legitimate reason, including product unavailability, suspected fraudulent activity, an obvious pricing error or technical error.

Where an order is cancelled after payment has been received, any refund will be handled in accordance with applicable law and our applicable refund procedures.

6. Payment

Payment must be successfully completed before an order can be processed, unless another payment arrangement has been expressly agreed with Nura Ventures.

Customers are responsible for providing accurate payment and billing information.

We do not knowingly store complete payment card details on our website. Payment information may be processed through third-party payment providers.

7. Delivery

Delivery will be made to the address provided by the customer during checkout.

Customers are responsible for ensuring that their delivery information is correct and complete.

Delivery times may vary depending on the customer's location, courier availability, public holidays, unforeseen circumstances and other factors outside our reasonable control.

Further information regarding delivery is provided in our Shipping Policy.

8. Website Use

You agree to use this website only for lawful purposes.

You may not:

use the website for fraudulent or unlawful activities;

attempt to gain unauthorised access to our website, accounts or systems;

interfere with the operation or security of the website;

copy, reproduce or exploit our website content without permission;

upload malicious software or harmful material; or

use our website in a way that could damage Nura Ventures or its customers.

9. Intellectual Property

Unless otherwise stated, the content on this website, including our branding, logos, photographs, graphics, product descriptions, text, designs and other original material, belongs to or is licensed to Nura Ventures.

You may not reproduce, copy, modify, distribute or commercially use our content without our prior written permission.

10. Promotions and Discounts

Promotional offers, discounts and special prices may be subject to specific terms and conditions.

Unless otherwise stated, promotions cannot be combined with other offers.

We reserve the right to withdraw or amend a promotion where permitted by law.

11. Website Availability

We aim to keep our website available and functioning properly, but we cannot guarantee that the website will always be available, uninterrupted or completely error-free.

Temporary interruptions may occur because of maintenance, technical problems, hosting issues, internet connectivity or circumstances outside our reasonable control.

12. Third-Party Services

Our website may use third-party services, including payment processors, delivery companies, hosting providers and other service providers.

Where third-party services are used, those services may be subject to their own terms and privacy policies.

Nura Ventures is not responsible for interruptions or failures caused by third-party services that are outside our reasonable control.

13. Accuracy of Website Information

We make reasonable efforts to keep the information on our website accurate and up to date.

However, occasional errors, omissions or inaccuracies may occur.

If we discover a material error relating to a product, price or availability, we may correct the information and, where appropriate, contact affected customers.

14. Limitation of Liability

To the extent permitted by South African law, Nura Ventures will not be responsible for losses arising from circumstances outside our reasonable control, including internet failures, courier delays, third-party service interruptions or technical failures.

Nothing in these Terms and Conditions excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable South African law.

15. Consumer Rights

Nothing in these Terms and Conditions is intended to remove, restrict or waive any rights or remedies that consumers have under applicable South African law.

Nura Ventures will comply with applicable consumer protection legislation, including the Consumer Protection Act 68 of 2008 where applicable.

16. Privacy

Personal information provided through our website will be handled in accordance with our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and protect customer information.

17. Changes to These Terms

We may update these Terms and Conditions from time to time.

Any updated version will be posted on our website with the relevant updated date.

Customers are encouraged to review the Terms and Conditions before placing an order.

18. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with in accordance with applicable South African law.

19. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

20. Contact Us

If you have any questions regarding these Terms and Conditions, your order or our website, please contact Nura Ventures using the contact details provided on our website.