At Nura Ventures, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, create an account, contact us or purchase products from our online store.

Nura Ventures processes personal information in accordance with applicable South African privacy laws, including the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Information We Collect

When you place an order, create an account or contact us, we may collect information such as:

Full name

Email address

Telephone or mobile number

Billing information

Delivery address

Order and purchase information

Information you provide when contacting customer support

Any other information reasonably necessary to process and fulfil your order

Payment information may be processed securely by our payment service providers. We do not intentionally store complete payment card details unless this is necessary and permitted for the operation of the payment service.

2. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders

Arrange delivery of your purchases

Process payments

Communicate with you about your orders

Respond to enquiries and customer support requests

Manage your customer account

Provide information about products or services you have requested

Improve our website, products and customer experience

Prevent fraud, misuse and unauthorised transactions

Comply with applicable legal and regulatory requirements

We will only process personal information for lawful and appropriate purposes.

3. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share information with trusted service providers where reasonably necessary to operate our business, including:

Payment processing providers

Courier and delivery companies

Website and hosting providers

Technology and IT service providers

Professional advisers where necessary

Government, regulatory or law-enforcement authorities where required or permitted by law

Where appropriate, we take reasonable steps to ensure that service providers handle personal information securely and only for authorised purposes.

4. Marketing Communications

We may contact you about products, promotions or special offers where permitted by applicable law.

Where consent is required, we will obtain appropriate consent before sending direct marketing communications.

You may request that we stop sending you marketing communications at any time.

5. Cookies and Website Information

Our website and service providers may use cookies or similar technologies to help the website function, remember preferences, understand website usage and improve the customer experience.

Cookies may collect information such as browser type, device information, pages visited and general website activity.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

6. Protecting Your Information

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration, disclosure or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

If a security incident occurs that requires notification under applicable law, we will take the appropriate steps required by law.

7. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, resolving disputes, maintaining business records and complying with legal or regulatory obligations.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

Ask whether we hold personal information about you

Request access to personal information we hold about you

Request that inaccurate or incomplete information be corrected

Request deletion of information where legally applicable

Object to certain processing of your personal information

Withdraw consent where processing is based on consent

Object to certain direct marketing communications

Lodge a complaint regarding the handling of your personal information

The Information Regulator provides specific POPIA procedures for requests concerning access, correction, deletion and objections.

9. Children's Information

Our website is intended for general consumers.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without the appropriate consent, please contact us so that we can review and take appropriate action.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services.

We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information to it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.

The updated version will be published on our website with the revised date.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern about how your personal information is handled, please contact us:

Nura Ventures

Email: [email protected]

Phone: 061 248 5863

We will take reasonable steps to respond to privacy-related requests in accordance with applicable law.

13. South African Privacy Law

This Privacy Policy is intended to operate in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).

POPIA establishes conditions for the lawful processing of personal information by public and private bodies.